Class26 support
A little clarity
Frequently asked questions
Explore our experts and choose a session that fits your goals. Open the session page, review the details and follow the booking steps. Before you pay, you’ll be able to check your selection and the total price.
The session page will tell you whether your session takes place online or in person. Check your booking confirmation for the joining instructions or location details. If anything is unclear, contact your expert before the session.
Cancellation and rescheduling options depend on the terms of your booking. Please review these before booking and contact your expert as soon as possible if your plans change. If you need help, our support team is here for you.
Check whether you’ve received a booking confirmation before trying again. If your payment was declined, check your payment details or contact your bank. If you’ve been charged but haven’t received a confirmation, contact Class26 support so we can help you check the status.
Refund eligibility depends on what you’ve purchased and the cancellation terms that apply. If you believe you’re entitled to a refund, contact Class26 support with your booking or order details and a short explanation. We’ll review your request and explain the next steps.
A little clarity
Frequently asked questions
Make sure you’re using the email address you registered with. If you’ve forgotten your password, select “Forgot password?” on the login page and follow the instructions. Check your spam folder if the reset email doesn’t arrive. Still having trouble? Contact support so we can help.
Go to your account overview. The access method may vary depending on what you’ve purchased. If you can’t find the instructions or a link isn’t working, contact support with your order details.
Sign in and open your account settings to update the details available there. If you need to change something you can’t edit yourself, or no longer have access to your registered email address, contact support for help.
As long as the expert is on Class26, you can access the course/digital product that you bought. There is no limitation.
A little clarity
Frequently asked questions
Visit our For Experts page and submit your details. Tell us about your expertise, experience and the people you help. Our team will review your application and inform you within 5 working days.
Class26 welcomes experienced coaches, consultants and trainers with a clear area of expertise and a strong professional track record. We consider your practical experience, relevant qualifications and approach to working with clients. Every application is reviewed individually to ensure a good fit with our quality standards and community.
You can propose coaching sessions, programs with multiple sessions, workshops, courses and digital products that reflect your expertise. During onboarding, we’ll help you shape a clear offer and agree how it will be presented on Class26. You set your prices and availability within the platform’s guidelines and the terms of our partnership.
Class26 offers three subscription plans: one with no monthly subscription fee and two paid plans with different monthly prices. Each plan has its own transaction fee, with a lower rate for bookings and purchases made by clients you bring to the platform yourself.
Visit our For Experts page to compare the plans, monthly prices and transaction fees, and choose the option that best fits your practice.
Still need a hand?
Some questions deserve a personal answer. We’re here to help.
support@class26.com
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